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Minor Change Existing Approval - MCU24 0143 01 (As Published)
Complaints Management
15. The contact person must maintain a record of all complaints received, identifying how each
complaint has been resolved or addressed within a reasonable time.
16. The contact person must respond to all complaints within 30 minutes of notification of a
complaint.
17. The contact person, must keep and maintain a register of the use of the premises for short
stay letting or home hosted accommodation, and record in the register, each of the following:
a. on each occasion on which the premises are used, or occupied, for short stay
letting or home hosted accommodation on a commercial basis:
i. the number of adults who are users of the premises; and
ii. the number of minors, an individual who is under 18, who are users of the
premises.
b. the dates when each person’s use, or occupation, of the premises for short stay letting
or home hosted accommodation began and ended.
18. The contact person, must make available, for inspection by Council, within 5 business days
of receipt of a written request given at any time, each of:
a. the written record of complaints referred to in Condition 18; and
b. the register referred to in Condition 18.
Car Parking
19. Existing car parking on site, as detailed on the Approved Plans, must be maintained and kept
available for users of the Short-term accommodation.
20. All car parking areas and access driveways must be maintained exclusively for vehicle
parking and manoeuvring and kept in a tidy and safe condition at all times.
Water Supply
21. The development must be provided with a potable water supply having a capacity sufficient
for the use.
22. The development must be provided with an on-site wastewater treatment and effluent
disposal system having a capacity sufficient for the use*.
*(Refer to Advisory Note)
Bushfire Management
23. An accessible dam, swimming pool or water tank (in addition to day to day water supply) with
an onsite water volume of not less than 5,000 litres must be available for firefighting
purposes, located within reasonable proximity to building.
24. A water supply outlet pipe 50 millimetres in diameter and fitted with a standard fire brigade
fitting must be connected to the water supply (other than where the water supply is in a
swimming pool or dam).
Site Access and Driveways
25. The existing sealed access driveway must be maintained to:
a. comply with the requirements of Council Standard drawing RS-056;
b. ensure safe sight distances for vehicles entering and exiting the site.
Stormwater Drainage
26. Stormwater runoff from the development must be disposed of on-site without causing scour
or damage to the subject site or any adjoining property.
Page 4 of 8
Document Set ID: 25104812
Version: 5, Version Date: 02/09/2026
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