2016-09-06 S&O Committee - Attachment 1 to Item 2 - Asset Management Roadmap

knowledge-base reflects stakeholder needs and their relative priorities, the more cost-effectively
Council can plan and deliver required service levels to its stakeholders.
Scope of Work:
  Task     Task Description                              Resources    Approx.             Delivery        Deliverable /
  No.                                                                 Duration            Timeframe       Outcome
  1        Develop / document analysis approach and        Council       1 month          Short           Stakeholder
           supporting template.                                                                           Analysis
                                                                                                          Guideline
                                                                                                          document and
                                                                                                          Template.
  2        Consolidate current stakeholder                 Council      2 months          Short           A consolidated
           information.                                                                                   knowledge-base
                                                                                                          of stakeholder
                                                                                                          information
  3        Analysis of / reporting on gathered             Council       1 month          Short           Asset
           stakeholder information                                                                        Stakeholder
                                                           External      2 weeks          Short
                                                                                                          Report /
                                                           Provider
                                                                                                          Stakeholder
                                                                                                          Section for CAMP



Asset Management Objectives (Levels of Service)
Description of the Initiative:
CH2M found evidence of both strategic and operational levels of service being applied to assets
during the course of the Asset Management Gap Analysis. It was also found that opportunities exist
to improve consistency and coverage of these levels of service across Council’s asset portfolio as well
as their linkage to defined Council service levels (i.e. “Line-of-sight”).
It is recommended that Council will need to develop and                                       The corporate Key
                                                                                Corporate
populate a Level of Service framework for the assets that are                      LOS
                                                                                              Performance Indicators (KPIs)
                                                                                              or Core Values
within the scope of its Asset Management System. This
Framework will align with the objectives stated in Council’s                                  The LOS that the Asset
                                                                                Customer
Corporate Plan and provide – as much as possible – clear                          LOS
                                                                                              Manager / Corporation
                                                                                              provides to the Customer
linkages between asset-specific condition/performance (the
asset-owner perspective) and customer Levels of Service (the                                  The LOS that the asset is
                                                                                  Asset
service-delivery perspective) to guide all levels of asset decision-               LOS
                                                                                              capable of providing to the
                                                                                              Asset Manager / Corporation
making.
Developing the Levels of Service Framework would be undertaken in two main steps:
      1. Documentation of what asset levels of service are currently tracked by Council; and
      2. Development of the Levels of Service Framework.
The second step will be informed not only by the gaps identified in the existing service levels, but the
results of the Stakeholder Analysis and Asset Management System scoping that will be carried-out
before this initiative. It is important to note that the Framework developed will not articulate all of
the Asset Levels of Service. These will be developed separately, as part of the incremental roll-out of
Asset Management Plans.




                                             ASSET MANAGEMENT ROAD-MAP REPORT                                                 23