2022-11-14 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                              14 NOVEMBER 2022


4.2 – Noosa Woods Jetty project to commence in Q3.
4.5 – The project will be delivered as part of the Corporate Plan.
4.7 – Asset Management Planning is ongoing.
5.1 – Commencement in Q2 reported to Council in Q3.
5.2 – Commence in Q3.
5.3 – Ongoing work with Council’s ICT provider Tech 1.
5.4 – SPARC employee values program is now in place, survey will be delivered in Q3.
5.5 – Ongoing work with Council’s ICT provider Tech 1.
5.9 – Council’s Community Engagement Plan will be completed for Q3.
5.10 – COVID review end of Q3.
5.10 – Internal Audit to complement Q3.
Five of the projects remain ‘not started’, however these are known and to will scheduled and
delivered in the financial year, with the exception of multi-year projects.

2.    KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 16 of those KPIs are reported to Council on a quarterly basis. The KPIs are included in
Attachment 2.
A selection of some of the key statistics arising from the KPI assessments are shown below:
Our People
     The issue of staff turnover has been topical recently. For the information of Council, our
      historical staff turnover has been as per the table below:
       Year                       Staff turnover rate
                                     (percentage)
       2014/15                           11.06%
       2015/16                           13.06%
       2016/17                             8.9%
       2017/18                             8.2%
       2018/19                            10.9%
       2019/20                             9.6%
       2020/21                             6.6%
       2021/22                             6.2%

     The staff turnover rate in this first quarter of 2022/23 has decreased. It is important to note
      that these percentages only relate to the movement in permanent positions and do not
      include temporary and casual positions.
     Work is being undertaken to correct historically high turnover and provide reporting on a
      whole of organisation basis.
     Psychological injuries are being managed through Council’s insurers, once completed these
      matters will see a reduction in the current WHS metrics
Our Customers
    There has been an increase in the number of customer requests in this quarter following
      trends of previous years.
     September saw a peak in call centre wait times, with the beginning of the month being below

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