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2022-11-14 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
Page 56 of 62
GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
OUR CUSTOMERS
‘Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether servic2 levels are satisfactory
3250 -———A ee
3000. $-—— ehHAJaXY!
2750 ei
2500. —@—$ or ro ———
2250 + | a ig be feats =
2000 — “tewesspese
2 oe ae
1500
|
1250 - — 40% eres .? [= Cel
1000 ra ae” *sicoue
5 1 1 1 17 5 2395 1333 35 17 40 oe”
5 1 1 1 17 6 2633 1337 7 6 32 :
5 1 1 1 17 7 2750 1330 81 37 0 oat
4 1 1 1 18 0 348 1365 2397 54 -1
5 1 1 1 18 1 348 1365 55 26 12 oo
5 1 1 1 18 2 1939 1361 228 30 18 Te
5 1 1 1 18 3 2701 1368 44 28 66 =
4 1 1 1 19 0 349 1405 1479 54 -1
5 1 1 1 19 1 349 1405 54 26 96 500
5 1 1 1 19 2 500 1420 52 39 87 a
5 1 1 1 19 3 592 1420 51 39 36 ff
5 1 1 1 19 4 1764 1408 64 26 96 20%
4 1 1 1 20 0 348 1443 55 26 -1
5 1 1 1 20 1 348 1443 55 26 97 250
4 1 1 1 21 0 387 1460 693 49 -1
5 1 1 1 21 1 387 1483 47 26 31 o
5 1 1 1 21 2 440 1456 76 57 41 =
5 1 1 1 21 3 549 1456 43 57 1 ff
5 1 1 1 21 4 1078 1501 2 5 11 .
4 1 1 1 22 0 449 1518 2396 39 -1
5 1 1 1 22 1 449 1523 60 34 96 July
5 1 1 1 22 2 541 1523 60 34 95 Aug
5 1 1 1 22 3 631 1523 67 34 95 Sept
5 1 1 1 22 4 732 1523 52 27 94 Oct
5 1 1 1 22 5 821 1523 59 27 96 Nov
5 1 1 1 22 6 914 1523 59 27 96 Dec
5 1 1 1 22 7 1008 1523 53 27 96 Jan
5 1 1 1 22 8 1098 1523 55 27 95 Feb
5 1 1 1 22 9 1189 1523 57 26 95 Mar
5 1 1 1 22 10 1284 1523 52 34 95 Apr
5 1 1 1 22 11 1372 1523 61 34 96 May
5 1 1 1 22 12 1459 1523 71 26 96 June
5 1 1 1 22 13 1781 1518 36 26 96 0%
4 1 1 1 23 0 1871 1556 1052 34 -1
5 1 1 1 23 1 1871 1556 60 34 94 July
5 1 1 1 23 2 1960 1556 60 34 96 Aug
5 1 1 1 23 3 2047 1556 65 34 96 Sept
5 1 1 1 23 4 2147 1556 48 26 95 Oc:
5 1 1 1 23 5 2232 1556 56 26 96 Nov
5 1 1 1 23 6 2323 1556 56 26 96 Dec
5 1 1 1 23 7 2414 1556 50 26 96 Jan
5 1 1 1 23 8 2504 1556 52 26 96 Feb
5 1 1 1 23 9 2593 1556 54 26 95 Mar
5 1 1 1 23 10 2683 1556 52 34 94 Apr
5 1 1 1 23 11 2770 1556 58 34 96 May
5 1 1 1 23 12 2855 1556 68 26 95 June
4 1 1 1 24 0 367 1606 2359 54 -1
5 1 1 1 24 1 367 1611 19 21 43 a
5 1 1 1 24 2 401 1606 36 26 95 All
5 1 1 1 24 3 449 1607 93 25 96 others
5 1 1 1 24 4 780 1611 22 21 75 @
5 1 1 1 24 5 819 1606 78 26 93 Local
5 1 1 1 24 6 907 1607 76 25 96 Laws
5 1 1 1 24 7 1194 1612 21 20 73 a
5 1 1 1 24 8 1238 1606 73 54 22 ane
5 1 1 1 24 9 1971 1624 97 31 22 Sm
5 1 1 1 24 10 2087 1624 108 28 0 -2922/23
5 1 1 1 24 11 2353 1624 108 29 50 2021/22
5 1 1 1 24 12 2504 1624 222 28 26 «2020/21
4 1 1 1 25 0 366 1653 1184 35 -1
5 1 1 1 25 1 366 1659 20 18 76 u
5 1 1 1 25 2 402 1654 92 26 96 Waste
5 1 1 1 25 3 506 1654 197 34 96 Management
5 1 1 1 25 4 780 1659 22 18 64 @
5 1 1 1 25 5 818 1653 93 27 65 \Works
5 1 1 1 25 6 922 1654 162 33 96 Operations
5 1 1 1 25 7 1194 1659 21 18 71 @
5 1 1 1 25 8 1232 1654 211 26 96 Environmental
5 1 1 1 25 9 1457 1653 93 27 96 Health
4 1 1 1 26 0 311 1710 1571 43 -1
5 1 1 1 26 1 311 1710 154 43 96 Comment
5 1 1 1 26 2 1729 1717 153 26 96 Comment
4 1 1 1 27 0 312 1757 2547 36 -1
5 1 1 1 27 1 312 1757 139 33 95 Requests
5 1 1 1 27 2 462 1757 53 26 95 this
5 1 1 1 27 3 529 1760 102 30 96 quarter
5 1 1 1 27 4 642 1757 124 26 96 continue
5 1 1 1 27 5 778 1760 27 23 96 to
5 1 1 1 27 6 818 1757 51 26 96 rise
5 1 1 1 27 7 883 1757 22 26 93 in
5 1 1 1 27 8 919 1757 167 33 91 compariscn
5 1 1 1 27 9 1098 1760 28 23 96 to
5 1 1 1 27 10 1139 1764 79 19 95 same
5 1 1 1 27 11 1230 1757 63 26 95 time
5 1 1 1 27 12 1307 1764 32 19 96 on
5 1 1 1 27 13 1354 1757 117 34 96 previous
5 1 1 1 27 14 1728 1759 51 27 93 The
5 1 1 1 27 15 1793 1762 157 31 46 percentag2
5 1 1 1 27 16 1963 1759 27 27 96 of
5 1 1 1 27 17 1999 1762 106 31 96 request
5 1 1 1 27 18 2116 1760 76 33 96 being
5 1 1 1 27 19 2203 1760 150 33 96 completed
5 1 1 1 27 20 2364 1767 32 19 96 on
5 1 1 1 27 21 2408 1760 61 26 96 time
5 1 1 1 27 22 2483 1760 47 26 96 has
5 1 1 1 27 23 2545 1760 139 26 96 increased
5 1 1 1 27 24 2695 1760 50 26 96 this
5 1 1 1 27 25 2759 1762 100 31 95 quarter
4 1 1 1 28 0 311 1796 1780 42 -1
5 1 1 1 28 1 311 1796 89 42 96 years.
5 1 1 1 28 2 1730 1802 140 33 96 compared
5 1 1 1 28 3 1881 1805 28 23 95 to
5 1 1 1 28 4 1922 1802 49 26 96 last
5 1 1 1 28 5 1984 1805 107 31 96 quarter.
4 1 1 1 29 0 1918 2288 289 44 -1
5 1 1 1 29 1 1918 2288 105 44 96 Page
5 1 1 1 29 2 2039 2289 48 34 96 56
5 1 1 1 29 3 2103 2288 42 35 95 of
5 1 1 1 29 4 2159 2289 48 34 96 62See the original
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