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2022-11-14 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
Page 57 of 62
GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
OUR CUSTOMERS
Measure Measure
Average seconds of ‘wait" time in phone queue % of building information requests completed within statutcry time ‘rame
Purpose __ ; 5 1 1 1 5 5 1790 844 115 31 96 Purpose
4 1 1 1 6 0 335 874 1694 37 -1
5 1 1 1 6 1 335 874 108 26 51 Senice
5 1 1 1 6 2 454 874 155 26 93 timeliness
5 1 1 1 6 3 621 874 11 25 93 /
5 1 1 1 6 4 643 874 126 34 96 capacity
5 1 1 1 6 5 780 876 28 23 96 to
5 1 1 1 6 6 821 874 119 34 96 respond
5 1 1 1 6 7 1790 871 92 44 92 Service
5 1 1 1 6 8 1885 871 144 44 36 tineliness
4 1 1 1 7 0 348 931 2784 40 -1
5 1 1 1 7 1 369 945 15 26 0 i
5 1 1 1 7 2 3121 931 11 2 0 f
4 1 1 1 8 0 1808 1002 71 26 -1
5 1 1 1 8 1 1808 1002 71 26 96 100%
4 1 1 1 9 0 349 1037 2229 39 -1
5 1 1 1 9 1 349 1037 35 26 96 50
5 1 1 1 9 2 1052 1045 6 5 50 —
5 1 1 1 9 3 2523 1042 55 34 46 %
4 1 1 1 10 0 333 1051 2156 118 -1
5 1 1 1 10 1 333 1103 49 64 96 40
5 1 1 1 10 2 607 1111 16 19 0 SB
5 1 1 1 10 3 815 1129 39 11 28 ae
5 1 1 1 10 4 1010 1051 106 91 15 I
5 1 1 1 10 5 1166 1108 140 28 0 siti
5 1 1 1 10 6 1821 1104 57 25 35 00%
5 1 1 1 10 7 1983 1141 46 8 6 ie
5 1 1 1 10 8 2087 1141 35 8 0 --
5 1 1 1 10 9 2443 1116 46 53 30 rs
5 1 1 1 10 10 2664 1142 123 25 0 aa
4 1 1 1 11 0 368 1484 1126 26 -1
5 1 1 1 11 1 368 1484 16 26 96 0
4 1 1 1 12 0 435 1513 2670 44 -1
5 1 1 1 12 1 435 1524 60 33 96 July
5 1 1 1 12 2 532 1524 61 33 96 Aug
5 1 1 1 12 3 627 1524 67 33 96 Sept
5 1 1 1 12 4 732 1524 53 26 87 Oct
5 1 1 1 12 5 827 1524 60 26 96 Nov
5 1 1 1 12 6 925 1524 61 26 96 Dec
5 1 1 1 12 7 1026 1524 54 26 96 Jan
5 1 1 1 12 8 1123 1524 57 26 95 Feb
5 1 1 1 12 9 1221 1524 59 26 96 Mar
5 1 1 1 12 10 1320 1524 56 33 96 Apr
5 1 1 1 12 11 1412 1524 62 33 96 May
5 1 1 1 12 12 1505 1524 74 26 96 June
5 1 1 1 12 13 1836 1513 40 24 83 0%
5 1 1 1 12 14 2182 1527 923 9 27 es
4 1 1 1 13 0 1930 1551 1152 31 -1
5 1 1 1 13 1 1930 1551 51 31 90 July
5 1 1 1 13 2 2031 1552 49 30 90 Aug
5 1 1 1 13 3 2126 1551 58 31 94 Sept
5 1 1 1 13 4 2232 1552 46 25 89 Oct
5 1 1 1 13 5 2329 1552 50 25 95 Nov
5 1 1 1 13 6 2428 1551 51 26 92 Dec
5 1 1 1 13 7 2530 1551 45 26 92 Jan
5 1 1 1 13 8 2629 1551 48 26 74 Fed
5 1 1 1 13 9 2715 1551 79 26 96 March
5 1 1 1 13 10 2832 1551 44 31 86 Apr
5 1 1 1 13 11 2927 1551 52 31 86 May
5 1 1 1 13 12 3021 1551 61 26 87 June
4 1 1 1 14 0 584 1588 794 33 -1
5 1 1 1 14 1 584 1588 101 33 28 GR)
5 1 1 1 14 2 704 1593 115 21 0 -2022/23
5 1 1 1 14 3 983 1593 115 21 33 2021/22)
5 1 1 1 14 4 1145 1601 23 8 0 ee
5 1 1 1 14 5 1171 1583 59 43 0 eees
5 1 1 1 14 6 1263 1593 115 21 78 2020/21
4 1 1 1 15 0 756 1591 2048 56 -1
5 1 1 1 15 1 756 1591 29 28 49 7
5 1 1 1 15 2 1037 1591 27 28 0
j MM 2022/23 weeee@ 2020/21 me 2021/22
Comment
Liye te : : ; Comment
Average wait time in the last month of this quarter was considerably tigher than ; in demcliti a t i(RMs end COMs) ‘ozethe* with
normal trends due to s:aff shortages. increase in contacts due to Rates being issued Stake a cae 3pP Saat. ae eas De cia men ee
and Dog renewals. vacant staff positions have recuced the ability to meet timeframes ir this area.
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