Operational Plan 2025-2026

                                                                                                              DRAFT OPERATIONAL PLAN 2025 - 2026


11      Theme 5 – Excellence
Focus areas - customer experience, financial sustainability, innovation and technology, levels of service, governance, our employees and volunteers,
funding streams and asset management practices.
Relevant Corporate Plan Objectives 5.1-5.9

 CP Theme/        Initiatives                                                                                                             Lead
 Objective/                                                                                                                               Department
 Initiative No.
     5.1.1        Implement a Customer Experience Program to create better experiences for our customers across the Community
                  organisation.                                                                                     Services
     5.2.1        Progress embedding sustainability and climate action within the organisation through an embedding roadmap Strategy &
                  and through the development and implementation of a Sustainability Framework.                             Environment
     5.2.2        Continue to drive emissions reductions and cost savings for Council through implementation of the Emissions             Strategy &
                  reduction program including solar, batteries, lighting upgrades, energy/water/waste/fleet monitoring,                   Environment
                  electrification and fleet transition, as well as advancing the large-scale solar feasibility study at the Noosa Waste
                  and Resource Recovery Centre.
     5.2.3        Complete and deliver Queensland's first Community Battery project in partnership with ZEN Inc, Yara Energy              Strategy &
                  Foundation and Acacia Energy.                                                                                           Environment
     5.2.4        Continue to partner with other SEQ councils through the Southeast Queensland Climate Resilience Alliance,               Strategy &
                  including implementation of the Scope 3 Emissions Project and the Regional Resilience Capacity Building                 Environment
                  Project.
     5.2.5        Finalise the development of the Financial Strategy, supported by the 10-year financial plan model, and                  Corporate
                  incorporating the Funding Strategy, Revenue Diversification Strategy, and the Strategic Land Review.                    Services
     5.2.6        Complete the audit of all water and electricity meters and review contract and tariff arrangements to ensure Corporate
                  efficient service connections and pricing.                                                                   Services
     5.2.7        Progress Council's Performance Measurement Framework to support Council to actively manage and improve CEO Office
                  organisational performance.
     5.3.1        Develop a new ICT and Digital Strategy to provide the foundation for technology requirements and digital Corporate
                  transformation over the next 5 years.                                                                    Services
     5.3.2        Develop streamlined assessment service for low-risk development applications to accelerate decision making Development &
                  and deliver outcomes of the Noosa Plan 2020.                                                               Regulation


Noosa Council                                                                                                                                     Page 24