2019-11-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                       12 NOVEMBER 2019


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                         THE NEXT QUARTER
Business as Usual activities      47 media releases prepared (as              Support     communications      for    Prepare for launch of new corporate
                                    listed    on    Council’s    website)         Kerbside    Collection,   Asbestos       website.
                                    compared to 39 in the previous                dumped, changes to new Noosa           Internal communication support to
                                    quarter).                                     Plan consultation, Short Term Stay       promote Christmas closure
                                   16 media responses prepared on                local law and Advertising Devices      Finalise production of Community
                                    issues for general media plus                 local law                                Development - local service clubs
                                    handling a number of media                                                             videos.
                                    enquiries.                                                                           Deliver final Citizenship Ceremony
                                  Developed a visual Messages                                                            for the year at the J Noosa. Begin
                                    Noticeboard video for Customer                                                         planning for Australia Day Citizenship
                                    Service.                                                                               Ceremony in liaison with CEO Admin
                                  Continued management of intranet                                                       Executive.
                                    home page sliders and content
                                    development.
                                  Delivered a successful Citizenship
                                    Ceremony at the J Noosa for 80 new
                                    citizens.
                                  Updated local image library.
                                  Huge      response      to   specially
                                    produced video of 3D conceptual
                                    design of Hinterland Adventure
                                    playground. Resulted in 44,900
                                    reach and 20,000 views.
                                  Supported Economic Development
                                    and promotion of Sunshine Coast
                                    Business Awards.
                                  Rates Giveaway promotion resulting
                                    in over 330 additional subscriptions
                                    to email rates notices.


Customer Service
Recruitment and Training          Created a Quality Assurance (QA)            Update onboarding and refresh            Train new start CSO
                                    Program.                                      training plan.                           Train 2 current FTE to support Team
                                  Revision training on Rates.                 Develop succession plans for key           Leader role and be able to backfill
                                  Cross training and development of             staff.                                     when required.
                                    CSO’s into other business areas for         Recruitment of Casual CSO.               Evolve QA program to assess
                                    greater exposure to processes.                                                           additional tasks.


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