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2019-11-12 Services & Organisation Committee Agenda
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Page 126 of 129
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100% 7
a ¢ > *
‘70 2° pms AN 80% ve wee
= -
1000
750 ——_ os
500 SS
250 _—_
0 20% ———————————
July Aug Sept Oct Nov Dec Jan Feb March April May June
All others ™ Local Laws w Parks 0%
uw Waste Management # Works Operations @ Environmental Health July Aug Sept Oct Nov Deo Jan Feb March Apri May June
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue Number of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
90 50
. OY
60 we a 30
att, ¢ fe,
a
” 10
|e 88 oes
° ee ow oo om ww -
s
RX)
ss o we SP Se or
wv i “ $ lam Not decided July (not decided) ~~ August (not decided)
ys p® ef ¥ < ys
Comment Comment
Data is for September 2019
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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