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2019-11-12 Services & Organisation Committee Agenda
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Page 127 of 129
Measure
% of building information requests completed within statutory time Average processing time 10 day plumbing applications
frame
Service timeliness Level of activity & service
20
100%
*. 15
80%
60% 10
40% 5
20%
0
0% ss + ot SF & ee S sd
July Aug Sept Oct Nov Dec Jan Feb March April May June » we & & ¢ ie w ¥
Comment Comment
New legislation introduced on 1 July has reduced the statutory time from 20 days to 10
days
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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