2019-11-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                       12 NOVEMBER 2019


BRANCH ACTIVITIES                           RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                           THE NEXT QUARTER
Provide high level corporate reporting of      Quarterly risk reporting is being          Continue Quarterly risk reporting to       Develop a smart sheet tool for
Project Risk to PCG, CWE and Council.            provided to PCG and CWE.                     PCG and CWE.                                 reporting high level corporate
                                                                                                                                           reporting of Project Risk to PCG,
                                                                                                                                           CWE and Council.
Continually evolve contractor selection        Ongoing development of tools and           Continue ongoing development of            Consider establishment of Project
process;                                         procedures.                                  tools and procedures.                        Management Office.
Develop database of lessons learnt and
contractor                   references;
Review of consultants / contractors after
project completion.
North Shore Holiday Camp designed              Currently in construction.                 Finalise delivery.                         Handover.
and developed for sustainable tourism.
Plan and manage a continual effort to          Project Officers are regularly             Continue to regularly engage with          Consider establishment of Project
inform and engage the community.                 engaging with the community                  the community throughout projects.           Management Office.
                                                 throughout projects and this remains
                                                 a focus.
Recognise project success and promote          Infrastructure Services is regularly       Continue to regularly promote good         Continue to regularly promote good
these good news stories.                         promoting good news projects via             news projects via media releases             news projects via media releases
                                                 media releases and Council's                 and Council's website in conjunction         and Council's website in conjunction
                                                 website     in    conjunction    with        with Community Engagement team.              with Community Engagement team.
                                                 Community Engagement team.
Improve processes related to transport         Outstanding        CRM's        have       Continue to reduce CRM’s and               Continue to reduce CRM’s and
and traffic CRMs to achieve higher level         substantially reduced.                       regularly meet with the customer             regularly meet with the customer
of service targets.                            A    CRM working         has    been         service team.                                service team.
                                                 established.                               Continue to improve processes              Continue to improve processes
                                               Regular meetings are being held              related to transport and traffic CRMs        related to transport and traffic CRMs
                                                 with the customer service team.              to achieve higher level of service           to achieve higher level of service
                                                                                              targets.                                     targets.
Ensure all relevant interdepartmental          The IPDD section attendance at             Continue with the IPDD section             Continue with the IPDD section
skills and roles are represented at the          working       group    meetings is           attendance at working group                  attendance at working group
Asset Management Working Team                    sufficiently represented.                    meetings to ensure the section is            meetings to ensure the section is
meetings.                                                                                     sufficiently represented.                    sufficiently represented.
Review       community     engagement          Regular meetings are being held            Continue with regular meetings with        Consider establishment of Project
activities e.g. provision of advance             with Community Engagement (CE)               Community Engagement (CE) and                Management Office.
notification & where consultation is             and a schedule of engagement                 continue to developed smartsheet
needed regarding the capital works               activities has been developed in             tools.
program                                          smartsheet and shared with CE.



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