Level of Service Catalogue 2019-20

                               ACTIVITY                                           SERVICE LEVEL TARGET
                                   Groynes & rock walls5                       W8 – Every 6 months

                                   Sand pumping station & associated           Contractor responsibility
                                   infrastructure including inlet jetty and
                                   sand delivery line to discharge point6      Council contract audit / site
                                                                               inspections – Annual (under
                                                                               development)


Scheduled Work                     As identified from inspections (defects & proactive interventions) to maintain
                                   asset serviceability. 7

                                   Sand pumping station & associated infrastructure (contractor responsibility
                                   to undertake routine and rehabilitation maintenance work)8

Reactive work (customer            Item                                       Target days to completion
requests)9                         Beach Access paths                         20 business days
                                   Beach Showers                              10 business days
                                   Fencing                                    20 business days
                                   Beach Access signage (Roads/Signs          20 business days
                                   & Lines category
Operations
(Beach litter pick up (including beach access paths), mechanical beach cleaning, sand pumping station
operations)
Scheduled Work10                      Beach & beach access paths litter
                                      pick up within defined area. (public
                                      spaces cleaning contract)11:
                                       Peregian Beach (between Beach Daily
                                          Access #56 and #59).
                                       Noosa Main Beach, Spit Beach
                                          and part of area called Dog
                                          Beach.
                                      Beach litter pick up areas outside of W 7 (North Shore) – annual
                                      contract areas (day labour)           W 8 (Noosa Heads) – 2 monthly
                                                                            W9 – (SSB to Peregian) – 4
                                                                            monthly
                                      Mechanical beach cleaning (by
                                      contractor):
                                       Schedule A: Main Beach & Main       Weekly
                                          Beach West (for defined area
                                          refer to note 12)                 Fortnightly
                                       Schedule B: Sunshine Beach to
                                          Peregian Beach (for defined area
                                          refer to note 13)

                                   Note: Cleaning in schedule B area is       Note: Frequency may vary - subject
                                   concentrated around patrolled              to weather conditions and tides.
                                   swimming areas and beach access
                                   points. Beach cleaning between
                                   these areas involves only one pass
                                   of the tractor in one direction
                                   Main Beach sand nourishment14              Approx. 40,000 m3 p.a. as required
                                                                              (contract)
                                                                              Mechanical spreading of sand
                                                                              (Council)
                                   Recreational contact water testing15       Low risk sites x 5      6 samples
                                                                              ocean beaches           p.a.
                                                                                                      between
                                                                                                      Oct-March

Reactive work (customer            Item                                       Target days to completion
requests)                          Beach Cleaning                             20 business days


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