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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Environmental incident (water Issue assessed as soon as notified
pollution) and appropriate action taken (may
involve direction by maritime
authorities).
SERVICE DELIVERY MODEL
Service is managed and delivered in house with support from contractors.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
TBD TBD Queensland Department of Local
Government comparative data not
available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Beaches & Coastal TBD TBD LGAQ Market Facts Survey Theme:
Foreshores Basic Infrastructure does not
include these activities
1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 Source asset management system Oct 2017
3 Source asset management system Oct 2017 (data subject to further validation)
4 Source Recurrent Maintenance Manual
5 Source Recurrent Maintenance Manual
6 Under contract – inspection responsibilities rest with contractor
7 Works are prioritised and subject to available budget.
8 Contracted dated 12 August 2008 with Slurry Systems Marine Pty Ltd. (15 year term commencing from date of
commissioning of system)
9 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
10 Source Recurrent Maintenance Manual
11 Source Cleaning of Public Open Spaces & Amenities Contract 1617T113
12 Schedule A - from Noosa Surf Club, north to the middle groyne, approximately 700m length of beach; then from
middle groyne north to Noosa River mouth, approximately 680m length of beach.
13 Schedule B - Peregian Beach from beach access #67 Pitta Street north to access #47, Tristania Drive at Marcus
Beach, approximately 4.7km length of beach. Sunshine Beach from the rocks at Sunshine Beach (North) to access
#47 at Marcus Beach, approximately 6.9km length of beach.
14 Same as note 8
15 A separate reactive and specifically tailored program commences upon any major health risk (e.g. major flooding or
sewer overflow)
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