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Level of Service Catalogue 2019-20
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Service Listing 2 of 3
Service Output LOCAL LAWS & PUBLIC SAFETY
Maintaining public amenity and safety through local law regulation and
related activities.
Service Activity Public Security – Security Patrols & CCTV Monitoring (Public Areas)
The activities include the provision of funding to provide security patrols
to Hastings St. precinct and maintenance of CCTV cameras in public
areas (Hastings Street/Noosa Drive funded by a special levy).
CCTV is also provided at the Council owned Noosa Junction Transit
Centre which is managed by Translink.
Monitoring of all public CCTV is undertaken by the Queensland Police
Service.
Responsible Area Department Branch
Community Services Local Laws
Corporate Services Financial Services
Cost Centres Public Safety 1812
Key statistics 3 CCTV installations:
2 x Hastings Street and at Noosa Drive at the taxi rank.
1 x Noosa Junction transit centre managed under the lease to Translink.
Legislative responsibility to No
provide the service
ACTIVITY SERVICE LEVEL TARGET
Operations
Conduct of security patrols, CCTV equipment maintenance and liaison with the Hastings St Association &
Queensland Police. All access is managed by Queensland Police for crime solving only.
Scheduled activities Security patrols Hastings St precinct Frequency determined by Hastings St
(funded through levy and activity Association.
organised by Hastings Street Assoc.)
Payments made twice-yearly.
Cleaning CCTV cameras Bi-Annually (or as required)
Reactive activities Maintenance CCTV installation As required
SERVICE DELIVERY MODEL
The service is managed internally and supported by external service providers.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
TBD TBD Not easy to benchmark as variable
approaches to these services within
local government.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Public Amenity & Satisfaction Noosa community satisfaction Community satisfaction mean
Safety mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle Services
rating (2019) rating (2017) Function: Community Safety
3.91 3.55
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