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Level of Service Catalogue 2019-20
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Service Listing 3 of 3
Service Output LOCAL LAWS & PUBLIC SAFETY
Maintain public amenity and safety through local law regulation and related
activities.
Service Activity Permits - Use of public land for commercial and community activities
The activities include dealing with enquiries and processing applications for
permits for high and low use commercial activities, temporary events,
footpath trading, markets, weddings, street stalls, filming activities and
street performers/buskers.
Responsible Area Department Branch
Corporate Services Property
Cost Centres Community Use Land Permits 1515
Key statistics FY2017/18
Commercial high use permits* 12
Commercial low use permits 19
Wedding permits applications 365
Temporary events 186
Commercial filming 34
Footpath trading 6
Street stalls 46
Street performance 9
Amendments 60
Total: 737
*(1 x lifetime; 1 x 10 yr; balance 3 years)
Legislative responsibility to Yes – State Land Act 1994 and Council Local Laws
provide this service
ACTIVITY SERVICE LEVEL TARGET
Processing of applications for use of public land
Availability Business hours only.
Commercial high use permits Tender process – generally 3 year contracts
Commercial low use, footpath Permit application – not complex 21 days
trading, markets, filming Permit application – mildly complex 35 days
Permit application – highly complex 90 days
Weddings, temporary community Permit application – not complex 5 days
& commercial events, street Permit application – mildly complex 10 days
stalls, street performance Permit application – highly complex 25 days
SERVICE DELIVERY MODEL
Service is delivered internally.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Percentage of permits issued within target days 85% (suggested) Not easy to benchmark as comparable
local governments (Cat 3) do not have
the same scale of activity.
Page 102
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