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Level of Service Catalogue 2019-20
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Service Listing 1 of 2
Service Output PATHWAYS, BOARDWALKS & RECREATION TRAILS
Provision and maintenance of pathways including off-road shared
pathways, pedestrian underpasses, boardwalks and recreation trails
(Tracks & Trails).
Service Activity Pathways & Boardwalks
The activities include inspections and routine maintenance and cleaning
of sealed paths and elevated structures to provide safe off road transport
and recreation options principally for pedestrians and cyclists.
Responsible Area1 Department Branch
Infrastructure Services Civil Operations (Parks & Gardens)
Cost Centres Pathways 2009
Hastings St Mtnce Levy 2002
Arborist Services 2303
Department Management – Director 1900
Infrastructure Services
Management Civil Operations 2000
Works Operations Coordination 2021
Works Operations 2704
Key Statistics2 Length (pathways & boardwalks) 243 km
Total number of assets 3,160
Legislative responsibility to The Land Act – as trustee of reserve
provide this service
ACTIVITY SERVICE LEVEL TARGET
Maintenance
[Inspections and routine maintenance works to provide a safe functional surface. May include grinding off uneven
areas of pathway, surface repairs, and maintenance of pathway signage]
Note: A revised schedule of inspections and scheduled works program is being trialled and will be assessed /
adjusted as necessary. Work Orders are generated ad hoc due to system limitations.
The Recurrent Maintenance Manual provides for an inspection and routine maintenance schedule of every 4
months.
Pathways include elevated boardwalk structures that form part of a pathway, but do not bridge a waterway or other
feature.
Hierarchy
Cyclic inspections (defects) Precinct Strategic Local
4 weekly 3 Monthly 6 Monthly
Scheduled work As identified from inspections (defects & proactive interventions) to maintain
asset serviceability based risk prioritisation and desired response times below:
Trip Hazards – urgent 1 business day 2 business days 2 business days
Trip Hazards – high 10 business days 20 business days 20 business days
Trip Hazards – med / low 20 business days 40 business days As budget allows
Slippery Surface 2 business days 20 business days 40 business days
Surface Defects 10 business days 20 business days 65 business days
Page 104
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