Level of Service Catalogue 2019-20

           ACTIVITY                                            SERVICE LEVEL TARGET
        Uneven/broken Path –             5 business days             20 business days           40 business days
        high
        Uneven/broken Path –            20 business days             40 business days          130 business days
        non-urgent



Scheduled work                      Hastings St additional works (levy)

                                    Pressure washing and resealing coloured concrete         Twice a year / levy
                                    zones (includes pedestrian crossings in the road and     covers 1 extra service
                                    some footpath areas)

                                    Seal granite pavers with non-slip coating                Every 5 years

Reactive work [customer             Issue                        First response              Target for completion
requests] 3                         General pathway              As per prioritisation       20 days
                                    maintenance issues (e.g.     above
                                    uneven surface)
                                    Hazard (trip/fall;           As per prioritisation       5 days
                                    obstruction)                 above

Operations
[Removal of debris, dead animals and graffiti as well as sweeping/cleaning of path surfaces, painting of timber
decking/boardwalk structures, and trimming of overhanging trees]
Cyclic inspections                  These items are picked up as part of the maintenance inspection program
                                    other than for contracted works as follows:

                                    Public space cleaning contracts all town precincts       Monthly – locations
                                    (includes pathway sweeping & litter pick-up)             selected ad hoc

Scheduled Work                      Manual path sweeping/cleaning/litter pick-up (Contract)4
                                     Peregian Beach; Sunshine Beach; Sunrise                Daily
                                      Beach; Noosa Junction; Noosa Heads; Noosaville
                                      & Tewantin
                                     Boreen Point & Cooroy                                  3 x week
                                     Cooran & Kin Kin                                       2 x week

                                    Pressure Cleaning – Town Precincts
                                    Hasting Street                                           Twice yearly (2nd
                                                                                             service levy funded)

                                                                                             Note: LOS under
                                                                                             review due to impact
                                                                                             of cleaning on anti-slip
                                                                                             treatment applied to
                                                                                             pavers.
                                    Peregian Beach
                                    Sunshine Beach
                                    Noosa Junction - (a section in front of surf shop        Annually (base level
                                    currently done monthly at seats due to bad stains)       service)
                                    Tewantin

                                    Rest of the town centres and other pathways (as
                                    required basis)

Reactive work [customer             Issue                                                    Target for completion
requests]5                          Cleaning
                                    Tree trimming                                            20 business days
                                    Dead animal (removal)                                    3 business days
                                    Graffiti removal                                         2 business days


                                                                                                      Page 105