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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Note: Council endorsed Graffiti Policy dated 24
August 2014 provides that upon notification of a
graffiti incident a graded approach is taken to
removal:
- Obscene, racist & other offensive material 24 hours
- Large areas of graffiti or in highly visible 3 business days
- Minor graffiti incidents 14 business days
SERVICE DELIVERY MODEL
Service predominately provided in-house with contractor services utilised for activities such as pressure cleaning
and resealing of footpath paving in key town centres.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost per km for pathway maintenance $6,729/km 2016/17 actuals (cost centre
(FY 2017/18 actuals cost centre 2009 only $1,638,987/ 2009 only) $1,466,204 /
length of network 243km) 231km = $6,347/km
Cost per rateable property for pathway maintenance $55 per rateable 2016/17 actuals (cost centre
(FY 2017/18 actuals cost centre 2009 only $1,638,987/ property 2009 only) $1,466,204 /
30,000 rateable properties) 30,000 rateable properties =
$49 per rateable property
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Pathways/Footpaths Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
Function: Footpaths, Kerbing &
3.48 3.32 Guttering
1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 Source – Pathways & Boardwalks Asset Management Plan (adopted 22 October 2015)
3 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
4 Source - Contract Cleaning Open Public Spaces & Amenities 1617T113
5 Subject to prioritisation – emergencies are responded to same day.
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