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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Reactive work [customer Issue Target days for completion5
requests] Trail maintenance (general) 20 business days
Trees (trimming) 20 business days
Trees (removal) 30 business days
Weeds 20 business days
SERVICE DELIVERY MODEL
Internally managed and delivered with support from Civil Operations (as required) and external contract services e.g.
slashing work, signs etc.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost per km/per annum to maintain Tracks & Trails $1,075 per km Queensland Department of Local
network to basic standard Government comparative data not
(FY2017/18 actuals $110,811 /103 km) (not including available.
depreciation)
Difficult to benchmark other than
with council’s with similar network
and network classification.
Cost per rateable property to maintain Tracks & Trails $3.69 per rateable
network to basic standard property
(FY2017/18 actuals $110,811/30,000 rateable
properties)
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Trail Network Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared to performance rating from the LGAQ
the State mean rating score (out Community Satisfaction Tracking
of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
Function: Footpaths, Kerbing &
3.48 3.32 Guttering
1 Since initial development of the trail network the length of trail within private property has been reduced.
2 SCRC Regional Trail Guidelines still in use for operational activities.
3 Works are prioritised and subject to budget availability.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5 Requests are prioritised and subject to budget availability.
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