Level of Service Catalogue 2019-20

                                                                                               SERVICE LEVEL
                                       ACTIVITY
                                                                                                  TARGET
Training and Development
[Includes development of annual training program and budget, administering requests for study assistance,
designing annual program for leadership and supervisory development]
Scheduled activities           Develop corporate training program and budget             Annual
                               Develop and review annual training calendar               Annual
                               Develop Leadership and Supervisor Development             Annual
                               Programs (design and engage contractors]
                               LG Professionals Australia Management Challenge           Annual
                               Event (team selection, training and support)
                               Centralised management including booking,                 Monthly in partnership
                               redistribution and reporting of most (some exclusions)    with managers
                               of the training budget

Reactive activities             Enquiries – training needs/study assistance support         Initial response
                                                                                            provided within 14
                                                                                            business days
                                Study Assistance applications – assessment and              Ad hoc – as
                                recommendation to Leadership Team                           applications are
                                                                                            received.
Employee Health and Wellbeing
[Provision of external specialist support services to support employee wellbeing needs, liaison with Council’s Work
Cover insurance provider in supporting injured workers return to work]
Scheduled activities              Contract management of Employee Assistance                Every 2 years
                                  Program – external provider contract
                                  (current contract is 2 years x 1 year option)
                                  Review reporting and invoicing by provider                Monthly
                                  Employee recognition                                      Annual event – typically
                                                                                            last quarter of financial
                                                                                            year

Reactive activities             Enquiries                                                   Initial response
                                                                                            provided within 3
                                                                                            business days
                                Employee rehabilitation/return to work – Rehab plans        Case management and
                                for work and non-work related injuries, case                Monthly reports
                                management
                                Reporting to insurer                                        Monthly reports
                                Reporting lost time injury statistics                       Monthly
                                Incident support coordination                               Within 24 hours
                                Manager advisory (advice/facilitated training sessions)     Weekly and training as
                                                                                            required

Work Experience and Trainee Programs
[Manage enquiries and placements to allow students to test personal vocational preferences through performing
tasks in Council’s workplaces; identify opportunities for funding by other levels of government for employment
programs and coordinate placement and training]
Scheduled activities             Invitation to local schools for students to participate in  Annual
                                 work experience placements
                                 Grant submissions for traineeship funding under the         Annual
                                 Skilling Qld program
                                 Participation in job ready programs at participating        Annual participation
                                 schools (interview training etc.)

Reactive activities             Enquiries/requests for placements (ad hoc)                  20 business days
                                Tertiary student placements [identifying placement          15 business days
                                opportunities; placement partnering agreements and
                                contract)
                                Job placements, internships, holiday uni student            As opportunities arise
                                placements, SEQ Council employee exchange
                                Reporting to funding provider in relation to trainee        Quarterly
                                employment programs



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