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Level of Service Catalogue 2019-20
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SERVICE LEVEL
ACTIVITY
TARGET
Workplace Relations
[Activities relate to management of work related obligations and entitlements between employers and employees
such as enterprise bargaining negotiations and agreements, resolving complex employment matters and issues
such as requests for medical retirement]
Scheduled activities Certified Agreement negotiations Every 3 years
Senior officer employment contracts and special Quarterly review and
working conditions [aligned with individual contract report to Executive
expiry dates] Team
Workforce Consultative Committee Quarterly
Reactive activities Workplace investigations into breaches of statutory Response time varies
obligations of Council and employees depending on
complexity of issue –
generally completed
within 4 weeks
Medical retirements Response time varies
depending on
complexity of issue
Award/employment conditions enquiries Same day or within 2
business days
Recruitment and Induction
[Activities include providing advice and assistance to the organisation in development and evaluation of position
descriptions, designing recruitment campaigns, advertising of positions utilising various forms of media, assisting
with interviews and candidate evaluations, issuing offers of employment]
Scheduled activities Advertising of vacancies [includes internal, print Weekly (Thursdays)
media/on line/social media]
Monitoring and reviewing application response Weekly
Reporting of recruitment statistics Quarterly
Reactive activities Review and evaluation of draft position Response generally
descriptions (vacancies/reclassifications) provided within 5 business
days
Design of recruitment activity (in conjunction with 2 business days
relevant manager/supervisor)
Input to position and participation in all interview Weekly
panels
Prepare and issue letter of appointment 3 business days of Approval
to Appoint form being
received
Induction – corporate program Monthly
Employee probation plan (generic requirements):
- Mid probation period review
- Final probation review Within 6 weeks of
commencement
Within 10 weeks of
commencement
Post probation confirmation of employment Within 3 business days of
(through T1 system) completion of 3 month
probation
Performance Management
[Activities include the development and review of the performance management framework and providing support
to management in the development of performance management plans for support individual employee
performance requirements in addition to conflict resolution facilitation and mediation]
Scheduled activities Manage and report on performance planning Quarterly
Reactive activities Provide support to management/supervisors to develop Initial response
performance management plans and facilitate provided within 5
discussions business days
Conflict resolution, facilitation and mediation Initial response
provided within 5
business days
Page 111
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