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Level of Service Catalogue 2019-20
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Service Listing 2 of 3
Service Output People and Culture
Coordination of human resources and workplace health and safety needs
to support service delivery.
Service Activity Payroll
The activities include management of Council’s payroll obligations payroll
processing, and system maintenance.
Responsible Area Department Branch
Executive Services People and Culture
Cost Centres Payroll Services 1206
Payroll Control 1207
Key Statistics Number of line entries (2017/18) 83,728
Timesheet adjustments (2017/18) 7,079
Legislative responsibility to Yes
provide this service
ACTIVITY SERVICE LEVEL TARGET
Payroll Management
Scheduled activities Maintain schedule of wages Annual (depending on effective dates
as per Certified Agreement)
Publish payroll calendar Annually
Single touch payroll reporting Fortnightly
Payroll, superannuation and deductions Fortnightly
reporting and verification
T1 system administration, testing and Fortnightly
implementation of improvements
Reactive activities Payroll governance enquiries – award Within 1 business day
interpretations, taxation, salary rates,
salary packaging, and child support
deductions etc.
Calculations for end of service Within 2 business days
entitlements
Payroll deduction authority Within 2 business days
Applications to purchase leave Within 5 business days
Employee Status Change forms Within 1 business day
Payroll Processing
[Activities include daily entry for timesheet employees, timesheet adjustments, payroll processing and payments to
employees and to other institutions for compulsory superannuation and other authorised deductions]
Scheduled activities Payroll and superannuation processing Fortnightly
Timesheet entry Daily
Superannuation payments to provider Fortnightly
Reactive activities Pay enquiries 1 business day
Termination payments 2 business days
Timesheet costing adjustments 1 business day
SERVICE DELIVERY MODEL
Service delivery is in-house.
Page 114
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