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Level of Service Catalogue 2019-20
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost of payroll services per transaction Cost per payroll 2015/16 FY $3.71 per transaction
2018/19 FY budget $251,606 transaction 2016/17 FY $3.19 per transaction
2017/2018 payroll transactions 92,560 2017/18 FY $2.71 per transaction
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Pay corrections Performance Number of payroll corrections Pay corrections are required for a
required fortnightly due to number of reasons however those
payroll error 1 per fortnightly due to human error that are not
pay (480 staff) picked up through checking should
not exceed 1 per pay or 0.02%
*Less than 0.05% is reported as
acceptable KPI
Endnote
* Qld Shared Services Annual Report 2018
Page 115
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