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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Request for site inspections (safety As required
compliance issues)
WHS Training
[Activities include provision of on line learning materials as well as deliver of on ground safety training to ensure
Council and its staff can be knowledgeable of their workplace safety obligations]
Scheduled activities Develop safety training program and Annually
budget
Take 5 (corporate training) Monthly
Evacuation and fire drills Twice yearly
WHS General Refresher Training Every 2 years
WHS training administrative duties Monthly
(filing, scheduling and reporting)
Reactive activities Deliver training programs in response Within 2 weeks of issue becoming a
to injury/incident spike in occurrence priority
SERVICE DELIVERY MODEL
Service delivery is in-house.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Ratio of WHS management and support to employees 1 WHS Category 3 Councils average 1 WHS
FTE/184.92 FTE/164.2 employees
employees
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
WHS Audit – WHS Compliance WHS audit score of minimum Internal and external audits run each
system of 70% for category 3 WHS alternate year
systems
WHS Audit – Compliance No non-conformances from Internal and external audits run each
Organisational annual audit and an overall alternate year
compliance WHS audit score over 73/100
(bronze level)
Page 117
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