Original source · versioned page text
Level of Service Catalogue 2019-20
Very large file: it may take a few minutes
The original of this document is very large (11.8 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
Service Listing 1 of 1
Service Output PUBLIC AMENITIES (Toilets)
Provision and maintenance of public toilets.
Service Activity Maintenance & Operations
The activities include scheduled and reactive building, plumbing &
electrical maintenance as well as operational activities such as cleaning,
supply of consumables, sanitary services and security patrols.
Responsible Area1 Department Branch
Infrastructure Services Buildings & Facilities
Civil Operations Branch, Parks &
Gardens
Community Services Waste & Environmental Health
Corporate Services Property Branch
Cost Centres Parks & Gardens 2301
Public Amenities 1521
Commercial Properties 1510
Department Management – Director 1900
Infrastructure Services
Management Civil Operations 2000
Works Operations Coordination 2021
Works Operations 2704
Key statistics 39 public amenities buildings2
Legislative responsibility to No.
provide this service Service is traditionally provided by local government as a community service in
interests of public health & amenity.
ACTIVITY SERVICE LEVEL TARGET
Maintenance
(Minor improvements and repairs building/electrical/plumbing due to wear & tear)
Availability The majority of facilities are available year round with some key sites being
locked at night due to problems with vandalism.
Maintenance services are generally provided during normal business hours.
Emergencies only – after hours.
Cyclic Inspections High utilisation sites Weekly
Other sites Monthly
Scheduled work As identified from inspections (defects & proactive interventions) to maintain
asset serviceability.3
Reactive work (customer Issue First response Target for completion
requests) Maintenance Routine matters 20 days
(buildings, plumbing,
electrical) Hazardous - Within 4 hours 20 days
Priority matters (e.g. such as 20 days
badly leaking tap) - Same
day or next day if reported
overnight.
Page 121
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.