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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
The service is managed in-house by a 3 person team with de-centralised purchasing across the organisation.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Facilitate and Monitor Procurement Compliance Non-Compliance Local Government Regulations
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Procurement Compliance Robust Procurement Council satisfaction and approval of
Operations framework established and procurement policy and procedures
executed. AND subsequent supplier
engagements.
Page 120
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