Level of Service Catalogue 2019-20

 KEY SERVICE METRICS
 Measure                                                       Metric               Benchmark Comparison
 Average cost of maintaining and operating a public            $22,587 per          FY 2016/17 Cost Centre 1521
 toilet per annum                                              facility (approx.)   Actuals = $423,382 + estimated
                                                                                    cleaning costs $258,893 ÷ 39) =
 FY 2017/18 Cost Centre 1521 Actuals = $490,542 +                                   $17,494 per facility (approx.)
 cleaning costs $390,341 ÷ 39)
 Cost per rateable property to clean public toilets            $29 per rateable     FY 2016/17 Cost Centre 1521
                                                               property approx.     Actuals = $423,382 + estimated
 FY 2017/18 Cost Centre 1521 Actuals = $490,542 +                                   cleaning costs $258,893 / 30,000
 estimated cleaning costs $390,341 / 30,000 rateable                                rateable properties) = $23 per
 properties)                                                                        rateable property approx.


 PERFORMANCE MEASURE
 Service          Indicator                    Performance Measure                  Methodology
 Public amenities Satisfaction                 Noosa community satisfaction         Community satisfaction mean
 (toilets)                                     mean rating score compared to        performance rating from the LGAQ
                                               the State mean rating score          Community Satisfaction Tracking
                                               (out of optimum rating of 5).        Survey for Provincial areas for:

                                               NSC mean          State mean         Theme: Community Lifestyle
                                               rating (2019)     rating (2017)      Services
                                                                                    Function: Environment Protection &
                                               3.73              3.30               Conservation

                                               4.00              3.85               Function: Parks, Playgrounds &
                                                                                    Public Amenities




1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
2 Includes Council owned toilets within Noosa Junction Transit Centre which is under lease to Translink with cost

 sharing arrangements for maintenance and cleaning (costs funded by Property Branch).
3 Works are prioritised and subject to available budget.
4 Source Cleaning of Public Open Spaces & Amenities Contract 1617T113




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