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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Field treatments Varies depending on seasonal
conditions – generally monthly
between November & April each
year.
Maintenance of runnels Checked and maintained minimum
annually (if work required).
Reactive activities Requests/complaints:
Issue Target days
Mosquitos 7 business days
Vermin 30 business days
Environmental health issues
[Activities include assessment of applications for an environmental authority, inspections of ERA premises,
investigations and assessment of complaints about air, noise, and light pollution)
Cyclic inspections ERA licensed premises Annual
Scheduled activities Licence renewal Annual
Reactive activities Assessment of applications for ERA 30 business days
Requests/complaints:
Issue Target days
Noise pollution 30 business days
Air pollution 30 business days
Light nuisance 30 business days
ERA licensed premises 14 business days
General public health compliance
[Activities include investigations and response to public requests/complaints concerning general public health
matters such as asbestos and ensure compliance obligations are met with regard to camping grounds, temporary
accommodation, accommodation parks, resort swimming pools etc.]
Cyclic inspections Campground & accommodation places Annual
Scheduled activities Licence renewal - Campground & Annual
accommodation places
Reactive activities Requests/complaints:
Issue Target days
Asbestos matters 7 business days
Requests/complains – drinking water 14 business days
(tank supply)
Accommodation places 14 business days
Accommodation places – swimming 14 business days
pools water quality
SERVICE DELIVERY MODEL
Service is delivered in-house with specialist contractors utilised for specialist services such as aerial mosquito
control.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Percentage of all licensed premises 100% Queensland Health requirements.
inspected per annum or according to an
agreed risk category inspection program.
Page 126
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