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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Reactive work [customer Issue Target days for completion
requests] Energex lights (Rates 1 & 2) – lights 20 days
out (referred to Energex if they come
through to Council as a customer
request)
Council lights roads/pathways (Rate 20 days
3)
Parks lighting (includes lights in 10 days
shelters/bbq’s/decorative lighting etc.)
Operations
[Provision of glare shields or other modifications to existing light fittings, service charges and electricity consumption
costs as well as installation of festive lighting Christmas/New Year]
Cyclic activity Inspections Council lights (Rate 3) - 3 monthly 4
(by contractor)
Energy charges billing and analysis Quarterly
Scheduled Work Christmas Lighting installation
Hastings St/Noosa Dr – Christmas
tree (levy funded)
Cooran - Pioneer Park, King Street
Kin Kin - Lillypilly in Roundabout, Main
Street Annual all locations
Noosaville - Noosaville Lions Park (Dec install/Jan remove)
Peregian Beach - Norfolk Pine at
Heron & Kingfisher Street
Pomona - Fig Tree at Joe Bazzo Park
Tewantin – Extra lights in trees in
business area
Reactive work [customer Energex lights (Rates 1 & 2) 20 days
requests] investigations for glare
shields/luminaire changes; new light
on existing pole etc.
SERVICE DELIVERY MODEL
Internally managed with maintenance services provided by contractors or in-house electrician.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost per rateable property to operate and maintain $40 / per FY 2016/17 Actuals Cost Centres
public lighting. rateable 1512 & 2103 total = $1,180,472 /
property 30,000 rateable properties
(FY 2017/18 Actuals Cost Centres 1512 & 2103 total = = $39 / per rateable property
$1,190,200 / 30,000 rateable properties)
Page 129
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