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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Noosa Waters lock & weir (contract) Fortnightly + Annual detailed inspection
Noosa Waters Salinity Inlet Pump Monthly + Annual detailed inspection
Station & Jetty (contract)
Groynes & revetment walls 6 6 monthly
[e.g. Noosa Spit (Dog Beach) and
Munna point foreshore]
Noosa Sound & Noosa Waters canals Annual
Scheduled Work As identified from inspections (defects & proactive interventions) to maintain
asset serviceability. In addition specific works are scheduled as below:
Noosa Waters Lock routine As per the Asset Fortnightly
maintenance Management Plan Annual detailed
(work by contractor)
Noosa Waters Salinity pump As per the Asset Monthly
station Management Plan Annual detailed
(work by contractor)
Dredging to maintain sand to Noosa Sound canals Biennial
support base of revetment Noosaville foreshore
walls
(work by contractor)
Reactive work (customer Issue Target days to completion
requests)7 Boat Ramps 20 business days
Jetties 20 business days
Revetment Wall 20 business days
Lock & Weir 20 business days
Operations
(Cleaning of boat ramp surfaces; Noosa Waters lock & weir operations including security access cards, clearing
fishing line bins and testing recreational waters for human contact, responding to environmental incidents etc.)
Scheduled Work Boat ramps (pressure Removal of algae build 2 monthly
cleaning) up
Noosa Waters salinity pump Pumping – off peak Daily
station operations (turnover of hours 11 pm to 7 am
water in lake to maintain water
quality – takes approx. 38 days
for all water to be turned over)
Noosa Waters – water quality As per Water Quality 6 monthly
testing Management Plan
Noosa Waters Security Access Card issue, activity Ongoing
(SiPass System) monitoring and
administration
Fishing line recovery units Tewantin – 5 units Weekly
(empty & clean by contractor) Noosaville – 15 units
Noosa Heads – 9 units
Recreational contact water Rainfall risk site - 20 samples p.a.
testing8 Pelican Beach, (fortnightly for 8
Noosaville months and monthly
for 4 months).
Reactive work General requests Within 20 business days
Environmental incident (water Issue assessed as soon as notified and
pollution) appropriate action taken (may involve direction
by maritime authorities).
Page 14
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