Level of Service Catalogue 2019-20

 SERVICE DELIVERY MODEL
 Service is managed and delivered in house with support from contractors.



 KEY SERVICE METRICS
 Measure                                                       Metric              Benchmark Comparison
 Water quality rating for Noosa River compared to other        -A rating           Highest rated river in SEQ
 SEQ waterways



 PERFORMANCE MEASURE
 Service            Indicator                    Performance Measure               Methodology
 Canals & waterways TBD                          TBD                               LGAQ Market Facts Survey Theme:
                                                                                   Basic Infrastructure does not include
                                                                                   these activities



1 Refer to Asset Responsibility Matrix.
2 Approx. length that is defined as Council responsibility (rest is classified as part of the river system and owner

 responsibility}. Data approx. only – requires validation.
3 Data approx. only – requires validation.
4 Includes 6 boat ramps owned by the State Government but Council responsibility to maintain.
5 Includes 2 jetties/pontoons owned by the State Government but Council responsibility to maintain.Also excludes
  Mill Street, Noosaville jetty under a commercial lease arrangement (responsibility of Property)
6 Source Recurrent Maintenance Manual
7 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

  to same day.
8 A separate reactive and specifically tailored program commences upon any major health risk (e.g. major flooding or

  sewer overflow)




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