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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Area 5 – Hinterland towns and Generally weekly other than for Kin
residential with high level of Kin & Boreen Point as limited road
landscaping (e.g. Noosa Banks) landscaping in those areas.
Cyclic inspections Contracts (Road Landscaping Maintenance Areas)
Monthly – based on approx. 30 sites generated ad hoc by Work Order system
Scheduled work Contract1
Major Roads - Eenie Creek Rd, 12 services pa
Walter Hay Drive, Reef Street,
Cooyar/Langura Street and parts of
Ben Lexcen/Heathland Drive
Subdivisions2 (includes parts of 12 services pa
Doonella Estate, Noosa North Rise,
Lake Entrance Boulevard and the end
of Rene St/Hoffman Drive)
Note: these contracts also include
minor areas of park, wedding precincts
and Daintree Estate flood wall which
are covered by separate level of
service listings)
3
Reactive work (customer All maintenance requests 20 business days
requests)4
Road network mowing (turf maintenance)
(Mowing of urban road network areas such as roundabouts, road verges at town entries, traffic islands where a high
level of presentation is required).
Cyclic inspections Inspections – turf maintenance Monthly – based on approx. 30 sites
mowing generated ad hoc by Work Order
system.
Scheduled work Turf maintenance (mowing contract)5 Category 1 –28 cuts (high profile
areas no road sites included in this
category.)
Category 2 - 18 cuts per annum ()
Category 3 – 18 cuts per annum (local
roads/rural)
Category 4 – 10 cuts per annum (site
specific)
Reactive work (customer All maintenance requests 20 business days
requests)
SERVICE DELIVERY MODEL
Work is predominately undertaken in-house with contract arrangements to cover overflow areas.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
TBD TBD Queensland Department of Local
Government comparative data not
available.
Page 144
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