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Level of Service Catalogue 2019-20
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PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Road Network Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure.
Function: Road Maintenance
3.47 3.28
1 Source Road Landscaping Maintenance Contracts - 1718Q014
2 The Subdivisions Landscape Maintenance Contract has been increased from 9 services per annum to 12 services
per annum but has had the hours per service reduced however the overall hours per annum have not changed hence
no change in overall service level other than a higher frequency.
3 North Shore & Hinterland Landscape Maintenance Contract was discontinued in 2018/19 as the areas were
absorbed into Area 5 which is serviced by internal staff – no change in service level to these areas.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies
responded to same day.
5 Source Local Buy Contract LBNA03 “Mowing, Slashing and Vegetation Control Services” - contract covers other
service areas including parks and other council controlled land.
Page 145
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