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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
7.30am – 5:00pm
Closed Christmas Day and Good
Friday only.
Creche Monday to Friday
8:30 am – 11:00am
Not open public holidays
Venue Hire/events School & Club carnivals, water polo
tournaments & training squads subject
to assessment of impact on recreation
swimming & other programs.
Noosa Aquatic Centre - Maintenance
(Minor improvements and repairs building, pools, structures, plant & equipment etc.)
Cyclic Inspections Daily facility checklists.
Daily Plant room inspection.
Scheduled work Preventative maintenance heat pumps & air-conditioning bi-monthly.
Reactive maintenance As identified from inspections (defects & proactive interventions) to maintain
asset serviceability. 3
Noosa Aquatic Centre - Operations
(Water quality control, cleaning, security patrols, pest control, utility costs, supervision & administration etc.)
Scheduled work Water testing Five times daily during opening hours
Cleaning Nightly
Security patrols Nightly
Pest control Annually
Termite Inspection Annually
Evacuation testing Annually
Fire testing (managed Council wide Monthly
contract)
RCD (electrical) testing Twice yearly
Community Pools
[Provision of financial assistance to community not-for-profit organisations to provide community access to non-
Council publicly owned recreational swimming facilities and programs in areas where there is no council owned
pool facility].
Opening hours Times vary at each site.
Cooroy & Tewantin have opened through winter the last couple of years
whereas Pomona is September to April only.
Scheduled work Grants applications Annual
Progress reporting January
Acquittal May
SERVICE DELIVERY MODEL
Service is predominately provided in-house with contracted services to run the café, some programs. Contractors
are also utilised for maintenance and some operational activities.
Page 152
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