Level of Service Catalogue 2019-20

 KEY SERVICE METRICS
 Measure                                                      Metric               Benchmark Comparison
 This is the extent that each rateable property is funding
 the NAC (not including Community Pools).
                                                                                   2016/17
 2017/18 net costs -$21,577.50 (surplus) / 30,000             $0.72 surplus per    $146,113 / 30,000 = $4.87
 rateable properties exclusive of depreciation and            rateable property
 internal charges

 2017/18 net costs $853,121 / 30,000 rateable                 $28.43 per           $787,145 / 30,000 = $26.24
 properties inclusive of depreciation and internal            rateable property
 charges

 2017/18 cost per visit (242,922 visits)                                           2016/17 cost per visit (245,308 visits)
 exclusive of depreciation and internal charges               $0.09 profit per     $0.59 per visit
                                                              visit
 inclusive of depreciation and internal charges               $3.51 per visit      $3.21 per visit



 PERFORMANCE MEASURE
 Service              Indicator                  Performance Measure               Methodology
 Noosa Aquatic Centre Satisfaction               Learn to Swim – Score 56          Surveys using Net Promoter Score
                                                 Gym – Score 32                    (NPS) rating. A NPS that is positive
                                                 Junior Squad – Score 30           (i.e., higher than zero) is felt to be
                                                 Café – Score 8                    good and an NPS of >50 is excellent.

                                                 Noosa community satisfaction      Community satisfaction mean
                                                 mean rating score compared        performance rating from the LGAQ
                                                 to the State mean rating score    Community Satisfaction Tracking
                                                 (out of optimum rating of 5).     Survey for Provincial areas for:

                                                 NSC mean          State mean      Theme: Community Lifestyle
                                                 rating (2019)     rating (2017)   Services
                                                                                   Function: Sporting & Recreational
                                                 4.05              3.78            Facilities (includes public swimming
                                                                                   pools)



1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
2 Timetables for specific programs vary.
3 Works are prioritised and subject to available budget.




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