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Level of Service Catalogue 2019-20

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                                 ACTIVITY                                             SERVICE LEVEL TARGET
                                     Basketball (Noosa District Basketball      Monday 3.30 - 6pm
                                     Association)                               Tuesday 3 - 10pm
                                                                                Thursday 3 – 8pm
                                                                                Friday 3-9pm
                                                                                Saturday 8 – 12.30pm


                                     Netball                                    Monday 6-10pm
                                                                                Thursday 9-11am
                                                                                Thursday 4.45 – 7.45pm (Terms 3 and 4)

                                     Rockwall                                   Monday 6-9pm

                                     Futsal                                     Wednesday 3.30 – 6pm
                                                                                Thursday 6 – 10pm

                                     Pickleball                                 Tuesday & Thursday 7.30am-9.30am
                                                                                Friday 11.30am-1.30pm
                                                                                Sunday (comp) 9.30am – 12pm
Allied activities
(Activities include operation of the Café and crèche]
Opening hours/availability            Cafe                                      As per facility opening hours

                                     Crèche (subject to bookings)               Monday to Friday 9 – 11:30am

                                     Kids Play Room                             As per facility opening hours

                                     Retail Shop                                As per facility opening hours

                                     Venue Hire
                                     (includes: school groups, sporting         As per facility opening hours
                                     clubs, casual court bookings and
                                     meeting room hire)
                                     Venue Hire/events                          Subject to assessment of impact on
                                     (includes: exhibitions, trade shows,       recreation and other programs.
                                     workshops, large theatre productions,
                                     sporting tournaments, boxing events)
Routine maintenance
(Activities include regular facility inspections and routine maintenance works etc.)
Cyclic Inspections                       Physical site checks                    Daily
                                                                                 Weekly
                                                                                 Monthly (comprehensive check)

Scheduled work                       Preventative maintenance of basketball     Annually
                                     structures and stadium floor (recoating)

                                     Air conditioning units                     Bi-monthly

                                     2 x Large Fans in Stadium                  Annually

                                     Rockwall Inspection / certfication         Annually
                                     Roof check and gutter clearing             Monthly

                                     Stadium floor scrubbing                    Weekly

Reactive activities                  As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability.




                                                                                                       Page 155
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