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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Operations
(Activities include venue bookings and hire arrangements, regular newsletter, WHS inspections, cleaning, security
patrols, pest control etc.)
Cyclic inspections WHS inspection 3 times per annum
Scheduled activities Long term hire arrangements – rock Ongoing
wall (open ended agreement – monthly
fee)
E-newsletter Monthly
Cleaning 5 times a week
Security patrols Nightly
Pest control Twice yearly
Fire testing (emergency lighting, fire Monthly
extinguishers, fire blankets, fire panels)
RCD (electrical) testing Twice yearly
Enquiries/management of venue No defined service level – usually
bookings incl. court hire; conference completed same business day.
rooms)
Reactive activities Events bookings No defined service level – depends on
complexity up to 10 business days.
SERVICE DELIVERY MODEL
NLC is a full service facility, operated “in-house” by Noosa Council, with the exception of the rock wall service, which
is outsourced to private contractors.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
This is the extent that each rateable property is funding
the NLC.
2017/18 net costs $207,844/ 30,000 rateable properties 2016/17 net cost $240,840 / 30,000 =
exclusive of depreciation and internal charges $7 per rateable $8 per rateable property
property
2017/18 net costs $596,677 / 30,000 rateable properties 2016/17 net cost $466,798 / 30,000 =
inclusive of depreciation and internal charges $20 per rateable $16 per rateable property
property
2017/18 cost per visit - 109,108 2016/17 cost per visit - 101,877
exclusive of depreciation and internal charges $1.90 per visit $2.36 per visit
inclusive of depreciation and internal charges) $5.47 per visit $4.58 per visit
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