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Level of Service Catalogue 2019-20
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PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Noosa Leisure Centre Satisfaction Kids’ Playroom – Score 79 Surveys using Net Promoter Score
Café – Score 70. (NPS) rating. A NPS that is positive
(i.e., higher than zero) is felt to be
good and an NPS of >50 is excellent.
Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
Theme: Community Lifestyle Services
Function: Sporting & Recreational
NSC mean State mean Facilities
rating (2019) rating (2017)
4.05 3.78
1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
2 Data for FY2016-17
3 Timetables for specific programs vary.
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