Level of Service Catalogue 2019-20

                                 ACTIVITY                                            SERVICE LEVEL TARGET
Stormwater system maintenance & operations
[Includes inspections and routine maintenance/repairs of culverts, pipes, inlet pits & outlets, subsoil drains, open
channels, retardation basins, retention basins and gross pollutant traps to ensure the stormwater drainage network
is operating effectively]
Cyclic Inspections3                Culvert/pipes inlets & outlets               Six monthly
                                   Major GPTs at Sunshine Beach, Noosa          4 times per year (quarterly)
                                   Junction, Hastings St, Cooyar St.
                                   Minor GPTs                                   3 times per year (tri-annual)

                                                                                Note: Audit done on bio-retention
                                                                                basins and data validated. Program
                                                                                being developed to bring these
                                                                                assets to standard and then
                                                                                operating costs will need to be
                                                                                funded in budget for routine
                                                                                maintenance work. Currently not
                                                                                done – service gap.
                                   Park Road slip area (beginning of
                                   Boardwalk to First Point):
                                    Subsoil drainpipe camera check             Annually
                                    Dipping points checked/cleaned             Quarterly
                                    During intense rainfall                    Weekly

Scheduled Work                     As identified from inspections (defects & proactive interventions) to maintain free
                                   flow of stormwater with specific requirements as follows:

                                   GPTs (major)                                 4 times per year (quarterly)
                                                                                Note: Audit done on bio-retention
                                                                                basin and data validated. Program
                                                                                being developed to bring these
                                                                                assets to standard and then
                                                                                operating costs funded in budget for
                                                                                routine maintenance work.
                                   GPTs(minor)                                  3 times per year (tri-annual)
                                   De-silting of stormwater lines               As required

Reactive work 4                    All requests                                 20 business days (target days for
                                                                                completion)
                                   Stormwater “as constructed” search           2 business days

Flood alert & mitigation maintenance and operations
[Works to maintain, repair and operate the flood alert system and flood mitigation infrastructure]
Cyclic inspections                Flood alert towers/structures                 Annual

                                   Flood alert stations (telemetry)             Annual (with BOM technician)

                                   Flood maximum height gauges (static          Annual
                                   measuring tool in event of telemetry
                                   failure)

                                   Daintree Estate5 flood mitigation &
                                   drainage inspections check:
                                    Concrete and earth levee (qualified        Annual (September)
                                       professional)
                                    Level of debris/blockages along            Annual pre-wet season + as required
                                       levee wall
                                    culverts and ensure clear of debris        Annual pre-wet season + as required
                                       blockage




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