Level of Service Catalogue 2019-20

                                   ACTIVITY                                            SERVICE LEVEL TARGET
 Scheduled work                      As identified from inspections (defects & proactive interventions) with specific
                                     requirements as follows:

                                     Purchase 6 bottles of nitrogen gas (used     Annual
                                     for creek level measurements) and 6
                                     batteries

                                     Note: one spare repeater and two spare
                                     telemetry canisters held in stock at all
                                     times and replaced as necessary.

                                     Daintree Estate flood mitigation system      18 cuts per year
                                     – mowing (included as part of Park
                                     mowing service for Leafhaven Park)6



 SERVICE DELIVERY MODEL
 Service is delivered internally with support from external contractors as required.



 KEY SERVICE METRICS
 Measure                                                     Metric               Benchmark Comparison
 Cost to maintain stormwater infrastructure per              $114 per rateable    FY2016/17 actuals $3.49M / 30,000
 rateable property                                           property             rateable properties

 FY 2017/18 actuals $3,408,497 / 30,000 rateable                                  = $116 per rateable property
 properties




 PERFORMANCE MEASURE
 Service          Indicator                     Performance Measure               Methodology
 Drainage & Flood Satisfaction                  Noosa community satisfaction      Community satisfaction mean
 Mitigation                                     mean rating score compared to     performance rating from the LGAQ
                                                the State mean rating score       Community Satisfaction Tracking
                                                (out of optimum rating of 5).     Survey for Provincial areas for:

                                                NSC mean         State mean       Theme: Basic Services &
                                                rating (2019)    rating (2017)    Infrastructure
                                                3.64             3.49             Function: Drainage & Flood
                                                                                  Mitigation



1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 Source Stormwater Asset Management Plan adopted 22 October 2015 – data subject to further validation.
3 Source Recurrent Maintenance Manual.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies

 responded to same day.
5 Daintree Estate Disaster Management Plan 08/07/2016.
6 Source Road Landscaping Maintenance Contracts - 1718Q014




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