Level of Service Catalogue 2019-20

                                ACTIVITY                                                  SERVICE LEVEL TARGET
Traffic Signal (Traffic Light) Maintenance
Activities include cyclic inspections and routine maintenance of traffic management infrastructure such as traffic
lights. Note: Maintenance of other traffic management infrastructure such as signs & traffic control devices is
undertaken as part of routine road maintenance activities.

Cyclic work                Traffic signal / lights inspected (contract)            Quarterly
Scheduled work             Work as identified from quarterly inspections
Reactive work              Traffic lights maintenance / timing issues /            Separate contract arrangements due to
(Triggered by customer     responding to faults caused by vehicular                specialised service, with response times
requests)                  crashes and or vandalism (contract)                     dependent on the magnitude of the problem,
                                                                                   but generally same day due to the impacts
                                                                                   on traffic if not functioning properly.

Operations
Activities include road safety investigations, audits, identification of infrastructure deficiencies, development of
remedies, implementation of traffic improvements including speed limit adjustments, traffic noise complaints,
visibility & sight line issues, requests for new signs and lines and other measures to ensure that the road network is
safe and traffic movements are effectively controlled and processing applications for heavy vehicles to use local
roads.
Cyclic activities               Noosa Speed Management & Traffic                 Quarterly (if required)
                                  Advisory Committee Meetings
                                 Regional Roads Group Meetings (SafeST;          Quarterly (if required)
                              Black Spot; etc.)
Scheduled activities       Data Collection and Analysis                            Fortnightly data collection / download of all
                            Linear Automatic Counters:                            permanent counters and as needed for non-
                              - Traffic Counters (Permanent)                       permanent counters.
                              - Traffic Counters (Non-Permanent)
                              - Cycle Counters (Permanent)                         Data analysis by traffic engineering staff
                              - Cycle Counters (Non- Permanent)                    within 60 business days and dependent on
                              - Pedestrian Counters (Permanent)                    resourcing.
                              - Pedestrian Counters (Non-permanent)
                             Intersection Counts:
                                                                                   Intersection counts undertaken on a needs
                              - Manual Counts (internal staff)
                                                                                   basis where turning movements and queue
                              - Video Counts (external provider)
                                                                                   length data is sought.
Cycle Grant Activities       Preparation of Funding Grant Applications
                              for cycling infrastructure.                          Annual preparation of funding grant
                               Includes grants for planning, design and           applications (December / January).
                                delivery of on-road facilities, off-road
                                pathways, data counters, end of trip facilities,
                                wayfinding signage, etc.
                             On-going Management of the Cycle Grant
                              Program.
                               Reporting to TMR and internal progress             Monthly progress reporting to TMR, plus
                                meetings.                                          weekly internal progress meetings.
Capital Works Planning       Development of future capital works                  As required dependent on traffic engineering
                              projects:                                            issues that arise and/or as input is required
                               Identification of existing infrastructure          into civil design projects.
                                deficiencies through traffic investigations and
                                development of remedies.
                             Traffic modelling to inform:
                               Future road / intersection improvements
                               Civil designs of existing capital projects.
                             Civil design reviews:
                               Review of traffic engineering aspects of civil
                                design proposal.
Reactive activities        Issue                                                   Target days for completion
                           Heavy Vehicles: Assessment and approval                 20 business days (target)
                           (including conditioning) or refusal of Freight and
                           Heavy Vehicle applications to utilise the local
                           Noosa road network.
                           (Statutory time limit of 28 days in accordance with
                           the National Heavy Vehicle Law)



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