Level of Service Catalogue 2019-20

                                   ACTIVITY                                                SERVICE LEVEL TARGET
                              Events: Review & comment on traffic                   No defined target as each event varies in
                              engineering matters and road safety issues            complexity, frequently undergoes changes,
                              associated with events, including review of traffic   and is submitted at varying time frames
                              management plans. (This is an internal service to     ahead of the actual event commencing.
                              Property Branch)3
                              Customer requests of a minor nature (e.g. for         30 business days (investigation only, time
                              basic Lines and Signs) requiring limited              frame to deliver dependent on Lines and
                              engineering investigation and analysis.               Signs work commitments).
                              Customer requests of a more complex nature            60 business days (investigation only and
                              (e.g. road safety, speed limits, traffic calming /    does not include time to deliver remedial
                              management) requiring greater engineering             works which may be subject to a separate
                              investigation and analysis.                           budget process).
                              Customer requests specifically for traffic count /    30 business days dependent on availability
                              speed data.                                           of existing data and whether new data is
                                                                                    required to be collected.

Programs
Initiatives aimed at managing congestion and reducing demand for increased capacity on the road network and car
parking through provision of active transport and public transport facilities and their promotion.
Scheduled activities         Cycle Grant Program                              Annual preparation of funding grant
                                - On-going delivery of cycling infrastructure in    applications (December / January) that
                                  collaboration with TMR to create mode shift       assist Council to achieve their overarching
                                  and reduce dependence on private motor            transport objects to manage congestion and
                                  vehicle trips.                                    reduce demand for increased road capacity.

                                Go Noosa - Free Holiday Bus Program                Biannual services including:
                                - Services:                                          Christmas / New Year 2018/19
                                                                                       (Qld School holidays 15 Dec 2018
                                                                                       to 28 Jan 2019)
                                                                                     Easter (From Good Friday for 10 days)
                                                                                     Running from approx’ 6AM – 7PM
                                - Evaluation and Reporting to Council:              Biannual evaluation and reporting
                               Walk-and-Ride (Schools) Program
                                 Requirements:
                                  o Develop Travel Plan                             o Once off for each participating school.
                                  o Review of Travel Plan                           o Annual review for each participating school.
                                  o Working Group Meetings                          o One meeting per term (minimum for each
                                                                                      participating school)
                                 Evaluation and Reporting to Council:              Annual reporting as a minimum
Reactive activities           Issue                                                 Target days for completion
                                Walk-and-Ride (Schools) Program                    As required
                                 Comprises a range of activities & events that
                                  are optional – subject to each School’s
                                  decision.
                                Enquiries / complaints                             No defined level of service – generally within
                                 In relation to Free Holiday Bus etc.              30 business days



SERVICE DELIVERY MODEL
Most services are internally provided and managed other than for some contract services such as signalised
intersection maintenance and video intersection counts.


KEY SERVICE METRICS
Measure                                                             Metric          Benchmark Comparison
 Road safety improvements:                                         TBA             Difficult to benchmark
  - “Before” and “after” crash statistics, measured over several
                                                                                    Most traffic and transport engineering
    years.
                                                                                    improvements and initiatives are very difficult
 Road congestion / capacity measures:                                              to measure as they need to be measured
  - “Before” and “after” traffic counts, with on-going monitoring                   over long time frames which also makes
    over several years.                                                             measurements susceptible to other external
  - “Before” and “after” Degrees of Saturation (DoS), with                          influences that may also occur over that time
    acceptable levels during Non-Holiday and (Holiday) periods:                     frame.
    o Stop/Give Way – DoS 0.70 (DoS 0.80)
    o Roundabout – DoS 0.70 (DoS 0.85)
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