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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Transfer Facility Operations
[Provision of a service for communities remote from the Landfill to dispose of waste for subsequent transfer to the
Landfill]
Availability Location Opening Hours
Cooroy Transfer Station 8am - 1pm, Saturday, Sunday,
Monday only
Closed Christmas Day
Pomona Transfer Station 8am - 1pm Friday, Saturday, Sunday
only
Closed Christmas Day
Cyclic inspections WHS inspections Quarterly
Transfer station inspections/check Monthly (minimum)
Scheduled activities Stockpile maintenance Daily
Mowing - rural transfer facilities Every 6 weeks (growing season)
Every 10 weeks (winter season)
Cleaning of buildings (contract) Monthly
Cleaning/sweeping of roads and hard Quarterly
standing areas (contract)
Transfer facility bin transfers to landfill Daily
Payments to contractor for transfer Monthly
station bin collection & disposal to
landfill
Landfill weighbridge calibration Twice yearly
Reactive activities Enquiries/complaints 5 business days
SERVICE DELIVERY MODEL
Landfill and stockpile operations are the responsibility of the contractor. All other activities
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Disposal cost per tonne compared to $121 per tonne (FY 2017/18) Gympie $134
equivalent Cat 3 Councils
Fraser Coast $129.50
PERFORMANCE MEASURES
Service Indicator Performance Measure Methodology
Waste Management Satisfaction Noosa community satisfaction Community satisfaction mean
(Disposal) mean rating score compared to performance rating from the LGAQ
the State mean rating score (out Community Satisfaction Tracking
of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
4.08 3.90 Function: Waste Management
Page 175
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