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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Landfill Operations
[Includes conduct of the weighbridge, daily waste disposal & separation, stockpiling of recyclable materials and
disposal of waste materials to the landfill, site & stockpile maintenance and methane gas capture]
Availability Location Opening Hours
Eumundi Road Landfill 7am - 5pm, 7 days a week
Closed Christmas Day
Cyclic inspections WHS inspections Quarterly
Inspection of various pumps (8) Three monthly
(contract)
Scheduled Work Compact and Cover landfill waste Daily
(contractor)
Soil stockpile maintenance (contractor) Daily
Waste compaction monitoring – 950 Twice yearly
kg/m3 (aerial surveys)
Slashing – former Pomona landfill Every 6 weeks (growing season)
Every 10 weeks (winter season)
Leachate and stormwater pump Quarterly
maintenance (as identified from
inspections)
Cleaning of buildings (contract):
- Landfill Weekly
- Transfer Stations Monthly
Cleaning/sweeping of roads and hard
standing areas (contract):
- Landfill Monthly
- Transfer Stations Quarterly
Reporting & provision of data for Monthly
account customer invoicing
(Wasteman system)
Debt review/account customer Monthly
management (in conjunction with
Revenue Section)
Cash collection and banking (contract) Security issue – service level withheld.
Methane Gas capture (contract) Ongoing
Reactive work Intermediate cover when cell reaches As required
interim land form profile (contractor)
Cell capping (contractor) As required
Old Pomona Landfill - maintenance As required
fencing/facilities
Enquiries/complaints 5 business days
Page 174
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