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Level of Service Catalogue 2019-20

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                                 ACTIVITY                                           SERVICE LEVEL TARGET
                                      -   Ferrous & non- ferrous metals         Every 4 years
                                          (2015 start - 2 yr. + 2 x 1 yr.
                                          extensions)

                                      -   Lead Acid Batteries (2015 start - 2   Every 4 years
                                          yr. + 2 x 1 yr. extensions)

                                      -   Paintback – free paint recycling      Ongoing while Government subsidy
                                          scheme (Commenced 2017)               is provided.

                                    Materials recovery/recycling contract service frequencies:

                                    Shop front sales (recycled/reusable         7 days per week – 8:15 am-4:00 pm
                                    items)                                      (closed Christmas Day).

                                    Mattress recycling                          Twice Weekly

                                    Green waste processing:
                                       - Landfill                               Every 6-8 weeks approx.
                                       - Transfer Stations                      Every 12-14 weeks approx.

                                    Ferrous & non- ferrous metals
                                        - Landfill                              Monthly
                                        - Transfer Stations                     Quarterly

                                    Paintback scheme                            Opening hours at Eumundi Road
                                                                                Landfill.

                                    Concrete crushing & screening               Twice yearly

Reactive work                       Materials collection for recycling:
                                       - Lead Acid Batteries
                                       - Tyres                                  As required
                                       - E-waste
                                       - Polystyrene
Waste Education Program
[Includes provision of information on line and via field education activities provided to business and community
groups, Recycling in Schools Program, Landfill tours and activities associated with events including National
Recycling Week etc.]
Scheduled activities                 National Recycling Week, Composting           Annual
                                     Week, Environment Day

                                    Clean up Australia                          Annual

                                    School and adult recyclable art waste       Annual
                                    competitions

Reactive activities                 Follow up contamination of wheelie bins     No defined service level – generally
                                    (as reported by Contractor)                 actioned within 5 business days.

                                    Conducting Landfill tours –                 Upon request
                                    Schools/Adults
                                    Recycling/composting in Schools             Upon Request
                                    Program
                                    Event recycling bins                        Upon Request
                                    Support for Plastic Free Noosa              Upon Request
                                    Campaign
                                    Supporting community events                 Upon Request




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