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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
The service is managed and administered by in-house staff with a high level of contractors involved in provided
specialist services.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Volume of waste diverted as a percentage of total 40.95 % State Government Target by 2024
waste stream collected or received 2017/18 55%
PERFORMANCE MEASURES
Service Indicator Performance Measure Methodology
Waste Management Satisfaction Noosa community satisfaction Community satisfaction mean
(Recovery & mean rating score compared to performance rating from the LGAQ
Education) the State mean rating score (out Community Satisfaction Tracking
of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
Function: Waste Management
4.08 3.90
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