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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Grant applications to external bodies to fund Ongoing.
Community Development initiatives Applications submitted as
opportunities become
available.
Invite applications for Council Community Project Twice yearly
Grants Program
Administer Council Festive season event grant (3 Three year agreement
year)
Administer Council Signature event grant (3 year) Three year agreement
Administer Community Alliance agreements (3 Three year agreement
year)
Annual review as to whether
additional invitations will be
issued
Acquittals (checking & verification) Annual or as required by the
grant conditions.
Water & sewer on-charging (costs over & above Quarterly / Annually
grant level) (dependent on Unitywater
billing practice)
Maintain Council’s Grants Register (currently 71 Ongoing – subject to reporting
external grants across 30 Cost Centres) & acquittal requirements of
each funding body.
Reactive activities General enquiries relating to Grants Program No defined service level –
and external grant opportunities (including letters generally responded to on
of support and review/feedback of applications) same day or next business
day.
Supporting community not-for-profit groups in No defined service level –
applying for external grants generally responded to on
same day or next business
day.
SERVICE DELIVERY MODEL
Services are delivered in-house.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost of Community Grants program per 2016/17 $823,345 / 30,000 =
rateable property 2017/18 $903k / 30,000 $30 per rateable property. $27 per rateable property
Cost of Community Development incl:
Community Grants, Social Strategy and 2016/17 $1.563m / 30,000 =
Projects Actual 2017/18 $1.904m / 30,000) $63 per rateable property $52 per rateable property
Number of persons who volunteered in past 12 21.0% 18.8% Qld
months as percentage of population compared
to State percentage.4
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