Level of Service Catalogue 2019-20

                                   ACTIVITY                                           SERVICE LEVEL TARGET
                                  Note:
                                  Mainly aimed sport & recreation but community
                                  organisations also invited – depends on topic and
                                  relevancy)

                                  Community Roundtable (Multi-agency reference        Quarterly meetings.
                                  group for social issues)
                                  Northern Sunshine Coast Social Network (for         Quarterly meetings.
                                  individual social service organisations)

                                  Negotiations for renewal of existing tenure         As required – subject to
                                  arrangements                                        varying lease terms.

                                  Note: Community leasing/permit negotiations also
                                  involve Property Branch who manage and
                                  administer the contractual arrangements.
                                  Youth Network (for youth service providers)         Quarterly meetings.

Reactive work                     General enquiries                                   Initial response within 2 days
                                                                                      – final response dependent on
                                                                                      complexity of the request and
                                                                                      availability of resources
                                  Events support to community organisations for       No defined level of service but
                                  community events (e.g. Boon Gari, Safer Families    first response generally
                                  etc.)                                               provided within 2 business
                                                                                      days.

                                  Providing support for not-for-profit committee      Generally within 2 business
                                  governance / administration issues                  days for first response - final
                                                                                      response dependent on
                                                                                      complexity of the request and
                                                                                      availability of resources

                                  Enquiries new tenure requests                       No defined level of service.

                                  Note: Community leasing/permit negotiations also    Subject to assessment of
                                  involve Property Branch who manage and              warrant and determination of
                                  administer the contractual arrangements.            availability/options.

Grants program3
[Activities include developing and reviewing Council’s Community Grants policy; identifying opportunities for grant
funding for community organisations and Council programs, conduct of workshops for writing grant applications,
promoting available grants programs, writing applications for grants to fund the Community Development program; as
well as evaluation of applications, award, administration and acquittal for grants under Council’s Community Grants
Program; etc.]

Scheduled activities              Develop, review and administer Council’s            As required.
                                  Community Grants Policy and Guidelines.


                                  Identify and promote opportunities for external     Ongoing
                                  grants (external organisations and internal to
                                  Council)

                                  Grant writing and awareness events covering         Twice yearly
                                  Council Community Grants program and external
                                  grant opportunities (network & nibbles nights)

                                  Assistance to community organisations to            As required
                                  prepare grant applications (external grant
                                  programs)



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