Level of Service Catalogue 2019-20

                                   ACTIVITY                                          SERVICE LEVEL TARGET
 Maintenance & Operations
 [Activities include routine maintenance and operational activities as determined by respective lease/permit to
 occupy arrangements for each site. Typically the permit/lease holder has responsibility for minor maintenance
 requirements with Council attending to major maintenance, and covering costs of insurance and base level utility
 charges as set out in the Community Grants Policy].

 Cyclic activities                     Community buildings – electrical RCD       Twice yearly
                                       testing (specified sites only)             Annual (contractor)

                                       Community buildings – fire testing         Six monthly (contractor)
                                       (emergency lighting, extinguishers, fire
                                       blankets etc.)


                                       Maintenance Agreements (community          Three year agreement
                                       halls and centres)

 Reactive work                         Maintenance requests (where not            Generally within 5 business days if
                                       lessee/permit holder obligation)           not complex.



 SERVICE DELIVERY MODEL
 Council administers the property leasing and varying maintenance requirements (dependent on individual leasing
 arrangements) with day to day operations managed by the lease/permit holder.



 KEY SERVICE METRICS
 Measure                                                      Metric              Benchmark Comparison
 Cost per rateable property to maintain and operate
 community buildings (cost centre 1511 only)

 2017/18 $872,531 net cost $872,531 / 30,000 rateable         $29 per rateable    2016/17 net cost $639,813 / 30,000
 properties                                                   property            = $21 per rateable property




 PERFORMANCE MEASURE
 Service           Indicator                     Performance Measure              Methodology
 Community halls & Satisfaction                  Noosa community satisfaction     Community satisfaction mean
 venues                                          mean rating score compared       performance rating from the LGAQ
                                                 to the State mean rating score   Community Satisfaction Tracking
                                                 for performance (out of          Survey for Provincial areas for:
                                                 optimum rating of 5).
                                                                                  Theme: Community Lifestyle
                                                                                  Services
                                                                                  Function: Cultural & Entertainment
                                                                                  Facilities (includes public halls but
                                                                                  not all community buildings)
                                                 NSC mean         State mean
                                                 rating (2019)    rating (2017)

                                                      3.87             3.71




1 Refer to Asset Responsibility Matrix for specific areas of responsibility.




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