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Level of Service Catalogue 2019-20

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Service Listing 1 of 3

 Service Output                      DEVELOPMENT SERVICES
                                     Provision of development information, assessment & compliance
                                     services.

 Service Activity                    Development Assessment & Compliance
                                     The activities include provision of information, assessment and decision
                                     making related to development applications and planning scheme;
                                     development audit and compliance; planning appeals and infrastructure
                                     plan and charges.

 Responsible Area                    Department                                  Branch
                                     Environment & Sustainable                   Development Assessment
                                     Development


 Cost Centres                        Development Assessment Management           1601
                                     Development Assessment                      1605
                                     Operational Works                           1606
                                     Planning Administration & Compliance        1607

 Key Statistics                                                                  2017/18          2016/17
                                     Applications                                699                 754
                                     Approvals                                   596                 659
                                     Planning Certificates                       107                141
                                     Property Searches                           289                 405
                                     Flood Searches                              169                 266
                                     Written Advices                             28                  37
                                     Complaints                                  221                 226
                                     Pre-lodgement Meetings                      42                   51

 Legislative responsibility to       Planning Act 2016
 provide this service                Planning Regulation 2017
                                     Development Assessment Rules - under the Planning Act 2016, section 68(1)



                                  ACTIVITY                                            SERVICE LEVEL TARGET
 Development assessment
 [Activities include pre-application advice services, pre-lodgement meetings, making publicly available details of
 applications for material change of use, reconfiguring a lot, assessment of public submissions, assessment of
 applications against the Noosa Plan and relevant legislation and issue of decision notices and infrastructure
 charges]
 Scheduled work                        Applications decided by Delegation        Monthly


                                     CEO Quarterly Report – Decision Time        Monthly
                                     Frames

                                     Qld Treasury reports for:                   Quarterly
                                      Uncompleted Monitoring Program
                                         for Preliminary Approvals
                                      Uncompleted Monitoring Program
                                         for Reconfiguring a Lot Approvals
                                      Uncompleted Monitoring Program
                                         for Reconfiguring a Lot Cert (Plan
                                         Seal)
                                      Residential Infill Monitoring –
                                         Material Change of Use
                                                                                                         Page 40
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