Level of Service Catalogue 2019-20

                                ACTIVITY                                            SERVICE LEVEL TARGET
Reactive work                     Pre-application advice                       Varies from same day to 5 business
                                                                               days
                                   Pre-lodgement                               Available weekly
                                   Determine application properly made         10 business days
                                       - Issue of Action Notice; or
                                       - Issue of Confirmation Notice
                                   Response to Action Notice (from             Within 5 business days after
                                   applicant within 20 business days)          response received
                                   Information request (after Confirmation     10 business days
                                   Notice issued)
                                   Public Notification – publish application   Within 20 business days
                                   to website (after issue of Confirmation
                                   Notice)
                                   Assess and decide application (less up      35 business days
                                   to 10 business days if Information          (unless otherwise agreed by
                                   Request has been issued)                    applicant)

                                   Issue Decision Notice                       Within 5 business days
                                   Notify each principal submitter             Within 5 business days of decision
                                   application not approved)
                                   Notify each principal submitter
                                   (application approved):
                                       - Where Negotiated Decision             Within 5 business days of decision
                                            Notice requested
                                       - Where no Negotiated Decision          Within 5 business days after
                                            Notice requested                   applicant’s appeal period ends (20
                                                                               business day appeal period)
                                   Request for Negotiated Decision Notice      20 business days (unless otherwise
                                                                               agreed by applicant)
                                   Referral Applications to Council            10 business days
                                   Minor Change to Development                 20 business days
                                   Approval
                                   Issue Infrastructure Charges Notice         Generally at the same time as the
                                                                               Decision Notice or within 5 business
                                                                               days of decision
                                   Issue of Infrastructure Charges Notices     Within 20 business days of receipt of
                                   for Building Works Approvals                privately certified building plans
                                   Decision on request - superseded            30 business days
                                   planning scheme application
Operational works
[Activities include assessment of Operational Works applications against the development approval for the site and
The Noosa Plan and issue of decision notice and inspection of development while under construction]
Scheduled work                      Qld Treasury reports for Uncompleted      Quarterly
                                    Monitoring Program for Op Works
                                    Approvals

Reactive work                      Operational Works Applications are
                                   same as above
                                   Pre-Start Meetings                          Within 5 business days
                                   Regular inspection of development sites     Weekly or daily as required
                                   under construction
                                   On Maintenance Inspections                  Within 5 business days
                                   Off Maintenance Inspections                 Within 5 business days
                                   Plan Sealing                                20 business days
Development compliance
[Review all development approvals for compliance with the conditions of approval and investigate and address
complaints re breaches of the Noosa Plan and/or development approval conditions
Scheduled work                    Inspections of Advertising Signage         Ongoing
Reactive work                     Audits                                     As required
                                  Enquiries/complaints                       Within 5 business days (unless
                                                                             otherwise identified as urgent)


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